Return Policy for Fabio Lucca Products at fabiolucca.com

Thank you for purchasing from the Fabio Lucca collection at fabiolucca.com. We want you to be completely satisfied with your footwear. This return policy explains your rights and obligations when returning or exchanging Fabio Lucca products. Please read it carefully before initiating a return.

Eligibility for Returns

To be eligible for a return, Fabio Lucca products must meet all of the following conditions:

• The item must be unused, unworn, and in the same condition as when you received it.
• All original tags, labels, and packaging must be attached and undamaged.
• The return must be initiated within the timeframe shown on your order confirmation page (this timeframe is clearly displayed during checkout).
• Products marked as “final sale” or “non-returnable” on their product page cannot be returned.

The following Fabio Lucca items are generally non-returnable for hygiene reasons unless defective: socks, insoles, and any open-box footwear that has been obviously tried on without proper foot coverings.

Condition of Returned Footwear

We only accept returns of Fabio Lucca shoes that show no signs of wear. “Unworn” means the soles are clean and unmarked, the insoles have no imprints, and there is no dirt, pet hair, or odor on the product. Please try on your Fabio Lucca shoes on a clean, soft surface (such as a carpet or rug) to protect the soles. Shoes returned with scratched, scuffed, or dirty soles will be rejected and sent back to you.

How to Return a Fabio Lucca Product

To return an item from fabiolucca.com, follow these steps:

1. Log into your account on fabiolucca.com using the email address and password you used to place the order.
2. Go to “Order History” and locate the order containing the Fabio Lucca product you wish to return.
3. Click the “Request Return” button next to the item.
4. Select the reason for return from the dropdown menu (e.g., wrong size, defective, changed mind).
5. If the item is defective, upload clear photos showing the defect.
6. Submit the return request. You will receive a confirmation message that your request has been received.

Once your return request is approved, you will be provided with specific instructions on how to send the item back. Do not send any Fabio Lucca product back to us without first receiving return approval. Unauthorized returns may not be processed.

Refunds for Returned Fabio Lucca Products

After we receive and inspect your returned Fabio Lucca item, we will notify you of the approval or rejection of your refund. If approved, the refund will be issued to your original method of payment. Please note the following:

• Refunds only cover the cost of the Fabio Lucca product itself.
• Any original charges related to your order (except the product price) are non-refundable.
• If you received a free gift or promotional item with your Fabio Lucca purchase, that gift must also be returned, otherwise the value of the gift will be deducted from your refund.
• Refunds for defective Fabio Lucca products will cover the full amount you paid for the item.

Approved refunds typically appear on your payment account within a certain number of business days after we issue the refund. The exact timing depends on your payment provider.

Partial Refunds and Late Returns

Partial refunds may be granted in the following situations:

• Any Fabio Lucca item not in its original condition, is damaged, or has missing parts for reasons not due to our error.
• Any item returned more than the allowed number of days after delivery.

Returns received after the permitted period will be rejected and no refund will be issued. We strongly recommend submitting your return request as soon as you decide to return an item.

Exchanges for Fabio Lucca Products

If you need a different size, width, or color of the same Fabio Lucca style, the fastest method is to return the original item for a refund and place a new order on fabiolucca.com. This ensures your desired size does not sell out while we process the exchange.

We do not offer direct exchanges for different Fabio Lucca styles (e.g., exchanging a sandal for a boot). That must be handled as a return and a new purchase.

Defective Fabio Lucca products may be eligible for a direct replacement without a separate new order. If you receive a defective item, select “defective” as your return reason and provide photos. If approved for replacement, you will receive instructions specific to that situation.

Defective or Damaged Fabio Lucca Products

All Fabio Lucca products sold on fabiolucca.com are inspected before shipping. In the unlikely event that you receive a defective or damaged item, you must report the issue within 48 hours of delivery. Failure to report within 48 hours may result in denial of your claim.

To report a defective Fabio Lucca product:

• Submit a return request as described above.
• Select “defective” as your reason.
• Upload clear, well-lit photos showing the defect, damage, or quality issue.
• Include your order number and a brief description of the problem.

Defective items are not subject to the usual “unworn” condition requirement, but you must not attempt to repair or alter the product before contacting us. Once a defective claim is approved, you will receive instructions for returning the item. Approved defective returns will receive a full refund or replacement at no additional cost to you.

Final Sale Items

Certain Fabio Lucca products are marked as “final sale” on their product page. Final sale items cannot be returned or exchanged for any reason unless they arrive defective. These items typically include:

• Clearance or closeout products.
• Gift cards (which are non-refundable by law).
• Limited edition or seasonal items explicitly marked as final sale.

Always check the product page carefully before adding a final sale Fabio Lucca item to your cart.

Restocking and Processing

All returns are subject to inspection. If a returned Fabio Lucca product does not meet our return eligibility criteria, we reserve the right to reject the return and send the item back to you. In that case, no refund will be issued. You may request that the rejected item be shipped back to you. If you do not make such a request within a reasonable time, the item may be disposed of.

Changes to This Return Policy

fabiolucca.com reserves the right to modify this return policy at any time without prior notice. Changes will take effect immediately upon being posted on this page. The return policy applicable to your purchase is the version that was in effect on the date you placed your order.

Customer Responsibility

It is your responsibility to ensure that any returned Fabio Lucca product meets all eligibility requirements described above. We are not responsible for items that are lost or damaged during return transit. You are strongly advised to keep proof of return shipment.

Contact Information

This return policy does not include specific contact details such as addresses, phone numbers, or email addresses. For any questions about returning a Fabio Lucca product, please use the online contact form available on fabiolucca.com. Our support team will respond to your inquiry as quickly as possible.

Thank you again for choosing the Fabio Lucca collection at fabiolucca.com.